Customer Service
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Shipping Rates & Policy
Shipping Policy
Estimated Arrival Date
- We provide Free Shipping!
- "Business days" for ship-out or delivery timeframes refer to Mondays through Fridays only. (Do not include Saturdays, Sundays, and holidays [that fall on a weekday] when counting business days.)
- After the order has been paid, the warehouse needs 1-3 days to process your order. You will receive a notification once your order has been dispatched.
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We do not ship to US Protectorates, PO Box, mailbox, and APO/FPO addresses. Orders placed with these types of addresses may result in delays.
Service Official Transit Time Use Case Notes FedEx GROUND 1–5 business days within the contiguous U.S. (3–7 business days for Alaska/Hawaii) Commercial addresses, medium to large packages, and shipments requiring stable, reliable delivery Does not deliver to PO boxes; no weekend delivery; prioritizes commercial addresses
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Estimated Arrival Date is the expected delivery date based on time in transit data from our fulfillment center to your shipping zip code. They are calculated according to the location, package size, and shipping carriers’ transit times. Please note that the dates shown are estimates only. In most cases, the package will be delivered within the estimated arrival time. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most accurate delivery date.
Delivery time: delivery within 3-5 Days（Business Days） of placing an order
Fedex Ground
USPS Ground Advantage
Tracking Information
- You can get tracking information within 24 to 48 hours after your package has been dispatched. If you cannot access your tracking information, please check again after 48 hours.
Shipping Internationally
Products ship from the United States. （151 Marcellin Drive,City of Industry, CA 91789
Vicky）
We deliver to the U.S. and Canada.
Shipping Fee
All products are currently free shipping, except in some remote areas. The specific charges are as
follows:
follows:
| Country | State/City | Charge Type | Weight Range | Shipping Fee |
|---|---|---|---|---|
| United State | Alaska, Hawaii Puerto Rico (PR), Guam (GU), U.S. Virgin Islands | Per Item | 0 lbs – 22 lbs | $70 |
| 22 lbs – 44 lbs | $130 | |||
| 44 lbs – 66 lbs | $200 | |||
| 66 lbs – 88 lbs | $250 | |||
| 88 lbs – 200 lbs | $500 | |||
| 200 lbs – 2000 lbs | $1000 |
* Big-size Product: more than 108” in unilateral length or more than 165” in the perimeter.
Heavy product: more than 66 lbs in net weight; Shipping takes around 10-15 working days.
Shipping costs for these locations will be calculated separately and invoiced before shipment.
Damaged Shipments
- Upon receiving your order, all shipping package(s) and items should be thoroughly inspected for signs of damage, loss, or incorrect parts. Our warehouse makes every effort to prevent shipping damage, but it occasionally occurs unexpectedly. If you receive a damaged part, please call us immediately to prevent you from being charged freight both ways. We are not responsible for any damaged, lost, or incorrect parts after 90 business days, regardless of which party is at fault. We are also not responsible for lost or stolen packages. All claims for such incidents must be reported and handled through the shipping company. For more information, see Risk of Loss (below).
Risk of Loss
- All items purchased from our website are made pursuant to our shipping terms which are delivery points. This means that the risk of loss and title of any item is passed to you at the delivery point, which is when the carrier delivers the goods. You must contact us immediately if you do not receive the entire shipment within two (2) full days of the carrier's delivery date. All claims must be filed within thirty(30) days of the shipment date for any possibility of a claim.
Payment Method
- We accept the following secure payment methods: PayPal Visa, Mastercard, American Express credit cards, Google Pay and Link pay. Step-by-Step Order & Payment Guide Add your selected pool products to the shopping cart and click Checkout. Fill in your accurate shipping address and choose your shipping option. On the payment page, select your preferred payment method: PayPal or Credit Card. You will be redirected to a secure third-party payment page to complete your transaction. Do not close the browser during payment processing. Once payment is successfully confirmed, you will receive an order confirmation email immediately. We will process your order within 24–48 business hours after payment is verified. All payment transactions are encrypted and secure. We do not store your credit card or payment information on our website.
